Refund policy

Returns and Refund Policy

We hope you are 100% happy with your new Beneke Jewellery pieces. However, if there is anything we could do to help please read our policies below.

Unfortunately we are unable to accept returns on any earrings due to hygiene reasons nor do we accept exchanges. Therefore please ensure all product descriptions and policies are double checked before purchasing.

By purchasing from www.benekeelizabeth.com, you accept and agree these terms and service.

If your item is deemed as faulty within the first two weeks of the order being delivered we are more then happy to offer a repairs service for you in which case please return the faulty items to us along with the returns form inside your original order.

Once received we will return and faulty items and ship the items back out to you the same day.

You can always contact us for any return question on our instagram page @benekeelizabeth or at our business address Beneke Jewellery 3 Bull Court, Olney, MK46 4EA

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on earrings, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We are unable to offer exchanges on all products. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.